Privacy Policy

Civic Lanes CIC is committed to protecting the privacy of everyone who engages with our work. This policy explains what personal information we collect, how we use it, and the rights available to you. We review this policy periodically to ensure it remains accurate and transparent.

Last reviewed: April 2026

Who we are

Civic Lanes CIC is a Community Interest Company registered in England and Wales (Company Number: 16889378). We are the data controller for any personal information collected through our website and organisational activities.

Information we collect

We collect only the minimum information necessary to support our activities. We do not collect information we do not need, and we do not retain it beyond the period required.

Information you provide directly

When you contact us, submit an enquiry, or engage with our work, we may collect:

• Your name
• Your email address
• Your organisation or professional role
• Any information you choose to include in a message or enquiry

Information collected through website use

We may collect limited, anonymised analytics data to understand how visitors use our website, including:

• Pages visited and navigation patterns
• General browser or device type
• Approximate time spent on pages

This data is aggregated and does not identify you as an individual. We do not use tracking tools designed to build personal profiles or serve targeted advertising.

How we use your information

We use personal information only where there is a clear and legitimate reason to do so. Specifically, we use it to:

• Respond to your enquiries and requests in a timely manner
• Share information or resources you have asked for
• Maintain records related to partnerships and collaborative work
• Improve our website and the way we communicate
• Meet our legal and administrative obligations as a registered CIC

Legal basis for processing

Under UK data protection law, we process personal information on the following legal bases:

• Consent — when you contact us or voluntarily share your details with us
• Legitimate interests — when we improve our website, manage collaborations, or communicate about our work
• Legal obligation — when we are required to maintain records as a registered Community Interest Company

How we protect your information

We take data security seriously. Personal information is stored securely and access is restricted to authorised personnel only. We apply appropriate technical and organisational measures to protect information against unauthorised access, loss, or disclosure.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When information is no longer needed, it is securely deleted.

Your rights

Under UK GDPR, you have the following rights in relation to your personal information:

• Access — request a copy of the information we hold about you
• Rectification — ask us to correct inaccurate or incomplete information
• Erasure — request that your information be deleted where there is no longer a legitimate reason to hold it
• Withdraw consent — at any time, where processing is based on consent
• Object — to certain types of processing, including direct marketing
• Complain — to the Information Commissioner’s Office (ICO) if you believe your rights have not been respected

To exercise any of these rights, please contact us at info@civiclanes.org. We will respond promptly and in accordance with our obligations under UK data protection law.

Changes to this policy

We review this policy periodically and may update it to reflect changes in our practices or legal obligations. Any significant changes will be noted on this page with a revised review date. We encourage you to check this policy occasionally to stay informed.