Civic Lanes CIC is committed to protecting the privacy of everyone who engages with our work. This policy explains what personal information we collect, how we use it, and the choices available to you. We review and update this policy periodically to ensure it remains accurate and transparent.
Who we are
Civic Lanes CIC
Company Number: 16889378
Email: info@civiclanes.org
We are a Community Interest Company registered in England and Wales. We collect and use personal information only when it supports our activities and the services we provide.
Information we collect
We may collect the following types of information:
Information you give us
This includes:
• your name
• your email address
• your organisation or role
• any information you choose to provide in a message or enquiry
Information collected through website use
We may gather limited analytics to understand how visitors use our website, including:
• pages visited
• general browser or device information
• time spent on the site
These insights help us maintain and improve the website. We do not use tools that identify you as an individual.
How we use your information
We use personal information to:
• respond to enquiries and requests
• share information you have asked for
• maintain partnerships and organisational records
• develop and improve our website and communications
• meet legal and administrative obligations
We do not share, sell, or trade personal information.
Legal basis for use
We process personal information based on:
• consent, when you contact us or share your details voluntarily
• legitimate interest, when we improve our website or manage collaborations
• legal obligations, such as maintaining company records required for a CIC
How we protect your information
We store information securely and restrict access to authorised personnel only. We retain data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements.
Your rights
You have the right to:
• request access to personal information we hold about you
• request corrections if information is inaccurate
• ask for your information to be deleted
• withdraw consent at any time
• object to certain types of processing
• make a complaint to the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at info@civiclanes.org.